Dispatcher / Communication Specialist - Full Time

Job Summary

Sanford AirMed dispatchers are responsible for receiving and coordinating requests for air and ground medical transport requiring the use of Sanford AirMed Flight Teams. Tasks include, but are not limited to, dispatching appropriate aircraft and flight teams, communicating with referring and accepting hospitals/agencies, flight following aircraft, map reading, and data entry using Computer-Aided Dispatch (CAD) software.

Responsibilities

• Dispatch appropriate aircraft and flight teams
• Communicate with referring and accepting hospitals/agencies
• Flight following aircraft
• Map reading
• Data entry using Computer-Aided Dispatch (CAD) software
• Work in a potentially high-stress and fast-paced environment as part of a team and individually
• Work closely with flight teams, pilots, One-Call nurses, and administration to ensure transports are completed efficiently and patients receive the best care possible

Qualifications

• High school diploma or equivalent
• Excellent written, verbal and interpersonal skills
• Proficient at typing
• Comfortable with a Windows-based operating system
• Strong skills in critical thinking, problem solving, relationship building and flexibility
• Ability to prioritize tasks, manage time, and work effectively with minimal supervision
• Ability to multitask, be detail oriented and thorough in completing daily tasks
• Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance
• Ability to listen carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies
• Effectively uses radios and other forms of communication
• Works with growth and development needs of a diverse population

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Company Information

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Facility: SF Virtual Care Ctr Location: Sioux Falls, SD Address: 3001 W Opportunity Dr, Sioux Falls, SD 57107, USA Shift: 12 Hours - Varied Shifts Job Schedule: Full time Weekly Hours: 36.00 Salary Range: $17.50 - $29.00 Department Details Work 72 hours in 2 weeks. Hours are 7am to 7pm and 7pm to 7am. Does involve a weekend rotation which is work a weekend (Fri, Sat, Sun) have a weekend off, work a weekend and then have 2 weekends off. Small department of 10-11 people from many different backgrounds. Strong work culture built around clear expectations and accountability.