Dispatcher, Communication Specialist, 28 Hours, Mixed Shifts

Major Responsibilities

• Receives E-911 calls for the City of Worcester, and the Towns of Shrewsbury, Westborough, and Leicester.
• Verifies caller address and call back number and provides emergency medical dispatch instruction to all E-911 callers in a timely fashion.
• Dispatches the closest emergency ambulance to the caller’s location.
• Enters all calls and times into the Computer Aided Dispatch Program.
• Trips simultaneous calls to the appropriate services as directed.
• Covers the closest emergency ambulance to the caller’s location.
• Coordinates the appropriate first responder, such as Worcester/Shrewsbury Police or Fire, to allow for the most effective and efficient response to an emergency in the City of Worcester.
• Receives requests and dispatches emergency helicopters.
• Gathers pertinent patient information.
• Establishes helicopter landing zones.
• Develops landing zone latitude/longitude using computer mapping program and relays to the flight crew.
• Develops flight plans for all flights.
• Ensures of a safe landing zone prior to the aircraft arrival.
• Covers all ground transportation of a patient to and from the helicopters.
• Reads aviation weather forecasts as requested by the pilot on duty.
• Obtains and verifies acceptance of all helicopter patients to the receiving hospital.
• Performs conference call with the sending agency’s physician and a UMass Memorial accepting physician gathering patient information during the call for the flight crew.
• Enters all calls into a helicopter computer aided dispatch program.
• Maintains monitoring of aircraft by obtaining latitude and longitude and plot this information to an aviation sectional map.

Position Qualifications

• Licensed EMT-Basic.
• CPR and First Aid certification required.
• Preferred: Emergency Medical Dispatch/Pre-arrival Instruction Certificate from the International Academies of Emergency Dispatch preferred.
• EMT experience preferred.
• Required: 1-year emergency medical dispatch experience.
• Must have exceptional customer service skills which include strong interpersonal and communication skills.
• Must be able to function independently, prioritizing workload while dealing with stressful situations.
• Must be able to interact with all levels of personnel from physician to patient.
• Must have computer proficiency.
• Must have thorough knowledge of hospital and interdepartmental functions.

Physical Demands And Environmental Conditions

• Work is considered sedentary.
• Position requires work indoors in a normal office environment.