Dispatcher / Booker

Job Purpose

Process Clients paperwork from service work and ensure complete satisfaction of the Clients service visit.

Job Duties

• Process service paperwork
• Process payment of services rendered
• Book Technicians Repair Orders
• Backup Service Dispatcher
• Finalize service repair orders
• Explain basic work completed on Clients vehicles
• Recognize possible Client concerns and alert Management
• Answer incoming service phone calls
• Schedule service appointments
• Follow up with service Clients to ensure satisfaction

Skills/Qualifications

• Customer focused friendly attitude
• Ability to recognize and satisfy customer concerns
• Basic computer skills
• Ability to process cash and credit card transactions
• Spanish speaking is a plus

Job Requirements

• Must hold a high school diploma or equivalent
• Superior customer interaction skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Able to work on your feet for extended periods of time

Benefits

• 401K
• Health Insurance
• Dental Insurance
• Disability & Life Insurance
• Flexible work schedule

Company Information

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

• World Class University
• New hire orientation
• OJT on the job training
• Manufacturer’s certification processes
• Soft skills / work process training
• Established career paths to achieve

Contact

We are currently seeking talented individuals to join our team. Click on the link to view open positions and start your new career!