Dispatcher

At WillScot, our team of nearly 5,000+ people makes our company a Great Place to Work®. We believe our people give us a competitive advantage through our values, which are lived by employees and aligned to customer and community needs. From day one, we invest in your growth and future while giving back to the communities we serve.

As North America’s leading provider of complete temporary space solutions, we serve customers across 260+ locations in the United States, Canada, and Mexico with innovative flexible workspace and portable storage solutions tailored to their timeline and project.

About the role

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory, including supervised personnel. They will determine the optimal transportation means (in-house or vendor partners) for cost and time efficiency in delivery, return, installation, service, removal, or relocation of units. This role directly impacts key performance metrics such as on-time delivery, customer satisfaction, office management, and team planning. A successful Dispatcher adheres to WillScot safety policies, relevant laws, and regulations while maintaining excellent service standards and upholding WillScot’s Core Values: Collaboration, Empowerment, Excellence, and Innovation.

Responsibilities

Environment, Health & Safety

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings and updates safety documents and logs.
• Manages employee health and safety through Safety Save, training, observations, and regularly scheduled assessments.
• Ensures operating standards are conducted, supported by robust training and communication.

Supervisory Responsibilities

• Provides direct and indirect managerial oversight by assigning tasks and daily duties to:
  • Drivers
  • Field Service Techs
  • Set Up Crews
  • Transportation Coordinators
  • Branch Coordinator
• Manages tasks and daily duties for temporary workers and contractors as appropriate.
• Owns DOT compliance within an assigned territory.

Fleet & Efficient Use of Resources

• Sets daily/weekly/monthly priorities for the team.
• Schedules and assigns in-house or vendor drivers to achieve 100% on-time pick-up and delivery targets and profit margins.
• Schedules and assigns services and maintenance calls supporting customers on rent.
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan.
• Load levels volume with end-to-end customer communication.
• Creates and receives purchase orders for all transport vendors; arranges permits, pilot cars, and escorts where required.
• Coordinates employees, vendors, and contractors for timely completion of complex installation and removal.
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WillScot employees, and vendors.
• Ensures drivers collect appropriate documentation and signatures related to delivery/pick-up of units.
• Ensures drivers document damages at retrieval and return.
• Monitors and documents DVIR and preventative maintenance files.
• Ensures all daily/weekly/monthly paperwork is completed, recorded, and filed.
• Tracks drivers/vendors through digital applications for on-time excellence.
• Schedules deliveries/pick-ups outside of the current dispatch schedule as appropriate.
• Assists drivers with schedule or route issues when necessary.
• Communicates with customers to assist in scheduling daily/weekly activities.
• Confirms site readiness, delivery access, and permitting.
• Defines and maintains office/administrative procedures.
• Acts as local coordinator and/or point of contact for branch activities such as timekeeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• May manage one or more Branch Administrative employees.
• Reviews Drivecam coaching opportunities and takes action as necessary.
• Conducts performance discussions and training.
• Performs other duties as assigned.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 2 years of work experience.
• 2 years of experience managing one or more employees OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, and excellent oral/written communication.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred Qualifications

• 3 years of logistic experience.
• Scheduling, route planning, and optimization.
• Familiarity with CRM systems or other contact management platforms.
• Salesforce experience.
• Familiarity with DOT compliance and vehicle telematics, including Hours of Service regulations, Electronic Logging Devices, and permitting.
• Experience working with outside vendors, including pricing and schedule negotiations.

Personal Characteristics

• Lead by example through living our values: Dedicated to Health & Safety, Committed to Inclusion & Diversity, Driven to Excellence, Trustworthy & Reliable, Devoted to Our Customers, Community Focused.

Benefits

All regular WillScot positions offer a generous benefits package to help employees and their families Be Well, including:

• Medical, dental, vision, disability, and life insurance.
• Paid time off (including company holidays).
• Tuition reimbursement.
• Retirement savings plan with company match.
• Variable pay opportunities including commission, bonus, or performance rewards.