Dispatcher

About the role

As a Dispatcher, you will manage key aspects of our day-to-day transit operations. You—along with your teammates—will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. This is an in-person position located in our San Jose, CA office.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas, including live operations, phone, and email
• Effectively prioritize live operational issues and take action based on the information received
• Leverage knowledge of Via products and services to make ad-hoc decisions with little guidance

Qualifications

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
• Observant and keen to improve: if something’s not working, you come up with a better way
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Pay

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary range: $30/hour.

Schedule

• Shifts will be 5 days a week (Monday to Friday)
• 35 hours a week
• Hours available (subject to change):
  • 5:00 AM - 12:00 PM PT
  • 2:00 PM - 9:00 PM PT

Benefits

• Generous and comprehensive benefits package, including medical plans and 401K matching

Successful completion of a drug test is necessary for employment.