Dispatcher

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base across over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

About the team

The Yard Operations team conducts hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction—from equipment inspectors, yard managers, and operators to administrative staff and customer service representatives.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner to optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress and make necessary adjustments to ensure timely performance
• Identify and escalate issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Requirements

• 2+ years customer service experience
• 1+ years direct dispatch experience

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• 401k plan with 100% company match for the first 4% contributed
• 15 days of PTO each year