Dispatcher

Quikrete Heavy Construction Materials is seeking a Dispatcher to compile orders, schedule deliveries and drivers, and provide customer service.

About the Role

• Dispatch and control drivers needed throughout the day, making adjustments to maintain daily volume requirements.
• Maintain a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Remain calm and decisive in a high-stress, fast-paced work environment.
• Solve problems promptly while fostering lasting business relationships with customers and drivers.
• Assist drivers in locating job sites and determine travel time to jobs, selecting the best plant locations for service.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Perform in high call volume situations while multitasking with plants, drivers, and office team members.
• Coordinate driver timekeeping functions, including documenting time off requests and maintaining schedules for sick time and personal days.
• Conduct daily reviews of driver timecards, delivery time reports, and time entry/tracking.

Requirements

• Minimum of 3 years of customer service experience preferred.
• High school diploma or general education degree (GED) required.
• Prior dispatch experience, tracking, and scheduling is preferred.
• Bilingual (Spanish/English) is highly desirable.
• Computer skills: typing, internet navigation.

Benefits

• Competitive wages with opportunities for overtime.
• Company-provided benefits: medical, dental, vision, company-paid life and disability benefits.
• Paid vacation and 401K.
• Friendly, team-oriented work environment with supportive management.
• Hands-on training and opportunities for advancement.