Dispatcher

About the role

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing, and dispatching cargo, building flexibility and resilience into the supply chain process. Our integrated solutions prepare us for supply chain risks, allowing us to plan distribution to achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across sectors, industries, and transportation modes ensure process excellence that saves time and money.

The Dispatcher is responsible for planning and tracking container movement using the most efficient and effective routing daily. The role ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Drivers to accomplish goals.

Responsibilities

• Communicates daily with Customers, Drivers, Steamship Terminal Personnel, and internal service representatives; coordinating, troubleshooting, and resolving issues.
• Coordinate and problem-solve pick-ups and deliveries with Drivers, partner carriers, rail operators, and port operators.
• Meets all customer levels of service and deadline requirements, eliminating service failures.
• Records and audits all documents for equipment tracking.
• Track, trace, and report container activity.
• Manage driver pay.
• Update relevant systems to track appointments and drays.
• Authorize equipment drops and monitor container idling.
• Communicate company policies and procedures to Drivers, monitor performance against standards, and recommend corrective action to management.
• Develop and maintain positive working rapport with customers, Terminal Operators, and Drivers.
• Process and complete all documentation assigned in a timely manner.
• Track shipping and billing data appropriately and promptly.
• Work in a fast-paced environment.
• Promote commitment to Driver safety compliance.
• Assist Customer Service and other office personnel in handling day-to-day duties required by management.
• Support the company's commitment to Integrated Management Systems (IMS) certifications.
• Perform other duties as assigned.

Requirements

• Must have the ability to work a flexible schedule including nights, weekends, and holidays.
• High School Diploma/GED; College degree preferred.
• 1+ years’ experience in dispatching, customer service, and/or intermodal transportation.
• Basic proficiency with Microsoft products (Excel, Word, and Outlook) and web-based software.
• Must be authorized to work for any employer in the U.S.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay

The anticipated starting salary range for this position is $23-$25 an hour. The Company may adjust this range based on prevailing market conditions, location, and other factors. Final starting salary will be determined in accordance with all applicable laws.

Schedule

Monday-Friday, 8:00 AM to 5:00 PM, with some Saturdays required.