Dispatcher

Key Responsibilities

• Analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.
• Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.
• Collaborate with sales and service teams to identify upsell opportunities during dispatch.
• Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.
• Assign and route service jobs to technicians based on availability, proximity, and skill level.
• Ensure technicians are fully utilized throughout the day to meet service and revenue targets.
• Communicate effectively with field teams to manage delays, cancellations, and reschedules.
• Maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.
• Resolve scheduling conflicts and customer inquiries with professionalism and urgency.
• Use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.
• Provide daily and weekly reports on dispatch performance and revenue impact.

Qualifications

• Proficient in Service Titan or similar service software.
• Must have exceptional attention to detail.
• Strong organizational and time management skills, and ability to prioritize.
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and analytical abilities.

Benefits

• Competitive compensation that rewards your hard-earned experience.
• A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match!

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.

Benefits

Benefits details are not specified in the job posting.