Dispatcher

Oldcastle, a CRH company, is the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We manufacture precast concrete, polymer concrete, and plastic infrastructure products under brands including Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

About the role

This position coordinates and schedules all customer deliveries, managing a combination of company trucks and outside haulers. The role oversees the dispatch function, collaborating with sales, shipping/receiving, customers, delivery services, and logistics operations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means
• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
• Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
• Assist with route and travel time planning using familiarity with the delivery area
• Build rapport with team members, drivers, vendors, sales, operations, and customers
• Maintain customer focus and composure under stressful conditions in a fast-paced environment
• Understand NC and SC DOT/DMV regulations pertaining to shipping and transportation of building products via truck
• Use tracking and scheduling software and learn new programs as introduced
• Act quickly and creatively to solve problems; work independently and make decisions
• Display a professional, positive, and courteous attitude to coworkers, supervisors, customers, and the public
• Work in a team environment and assist with other duties as required
• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
• Available to work overtime, nights, and weekends when necessary; reliable attendance is essential

Requirements

• Minimum high school diploma or GED required
• Previous experience in building materials dispatch or transportation industry preferred
• Knowledge of masonry and hardscapes products, building materials, and cements is preferred
• Computer aptitude, including proficiency in Microsoft Excel, Word, Outlook, and Teams, and ability to learn new computer skills
• Excellent verbal and mathematical skills
• Ability to read and understand maps and use mapping tools
• Ability to multi-task effectively

Benefits

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH is a collection of hundreds of family businesses, regional companies, and large enterprises that together form a decentralized, diversified organization. This structure allows you to work in a small company environment while having the career opportunities of a large international organization.