Dispatcher

About the role

MV Transportation is seeking a Dispatcher to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. Duties involve daily communication and interaction with drivers and clients, organizing and conducting activities to assure safe, cost-effective, on-time operating performance.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones, and on-road provision of service for quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance and participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues.
• All other duties, as assigned.

Requirements

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Pay

Starting pay rate: $27.58/hour