Dispatcher

About the role

The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.

Responsibilities

• Gathers and records delivery time information from route drivers.
• Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
• Reviews delivery logs daily for accuracy making corrections as needed.
• Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
• Reassigns drivers to delivery routes when another driver calls out.
• Makes and communicates minor delivery route adjustments as needed.
• Addresses customer issues and directs calls to customer service as needed.
• Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.

Requirements

• High School Diploma or equivalent.
• Must maintain valid CDL in the event of emergency route relief.
• 3 years’ experience in a transportation/warehouse environment.
• Knowledge of delivery areas.

Skills

• Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
• Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.

Physical Demands

• Regularly required to talk and hear.
• Ability to sit for extended periods.
• Must be able to use a computer terminal effectively, as well as other office equipment.
• Must be able to perform data entry functions continuously.