Dispatcher

Plymouth Meeting, PA – serving the Norristown and Colonial School District

About the role

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

Pay

Starting pay rate: $27.00–$28.00 per hour (based on experience)

Schedule

Monday–Friday, 5:30 am–5:00 pm (possible overtime)

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints; reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Requirements

• 3–5 years of experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Willing to obtain a CDL within 4 months of hire (company-paid training)
• Subject to DOT drug testing and physical
• English proficiency (all training, safety communications, policies, and employment documents are conducted in English)

Benefits

• Full-time benefits including medical, dental, vision, and matching 401K
• Personal time off and observed holiday pay
• Tremendous career advancement opportunities across North America
• Positive and rewarding work environment