Dispatcher

What You'll Do

• Dispatch buses and support on-time route performance
• Oversee daily routes and bus scheduling
• Maintain route coverage and help resolve service issues
• Handle heavy phone and radio traffic
• Communicate with drivers, monitors, operations staff, and contracted customers
• Counsel and coach drivers and monitors as needed
• Receive scheduling concerns, driver concerns, and customer issues and escalate them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with contracted school district partners
• Help resolve drop-off and pick-up concerns
• Aid with charter reservations, billing, or driver payroll as needed
• Support back-up driver duties or miscellaneous clerical duties as needed
• Complete assigned special projects
• Assist with supervision of day-to-day operations

Dispatcher Requirements

• 3-5 years of relevant experience preferred
• High school diploma or equivalent
• Previous terminal operations, dispatch, or driver experience preferred
• Basic knowledge of radio dispatch equipment
• Strong communication and customer service skills
• Ability to work under time constraints and meet deadlines
• Computer literacy
• Ability to stay organized in a fast-paced environment
• Ability to work some after-hours as needed