Dispatch Supervisor

Job Responsibilities

• Dispatches/papers paperwork, including receiving first call, asking appropriate questions, entering information into proprietary software, dispatching Removal Technician, reviewing paperwork for completeness and accuracy, and contacting Removal Technician to resolve issues.
• Creates and processes Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals, considering time off, holidays, and seasonal volumes.
• Communicates and posts work schedules, making revisions as necessary to meet changing business demands.
• Maintains vehicles, ensuring they are maintained, clean, stocked appropriately, and fuel card procedures are followed.
• Schedules vehicle maintenance or repairs, maintaining vehicle maintenance and inspection schedules as appropriate.
• Maintains Transportation and Removal Technician supplies and Personal Protective Equipment (PPE), inventories and reorders as needed, and sources vendors as required.
• Schedules automatic recurring PPE or office supply orders for locations in Market.

People Development

• Leads by example, exhibiting professional behaviors and communication.
• Provides development and performance feedback to management.

Qualifications

• Education: High school diploma or GED equivalent.
• Certification/Licensure: Current state driver’s license with an acceptable driving record.
• Experience: Three (3) years scheduling or logistics experience.
• Knowledge: Knowledge of the company’s service promise, services, capabilities, policies, procedures, and practices to effectively meet business needs.
• Skills & Abilities: Ability to resolve issues in accordance with company goals and objectives, professional verbal and written communication and interpersonal skills, ability to prioritize and organize effectively with a keen sense to detail, ability to work in a fast-paced, high-pressure environment, ability to multi-task using multiple software programs simultaneously, proficient MS Office suite skills, proficient database software skills and understanding of automated workflow.

Pay

(Not specified)

Schedule

(Not specified)

Benefits

(Not specified)