Dispatch/Scheduler- Murfreesboro, TN

About the role

SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. The Dispatch/Scheduler manages incoming calls and front-desk reception while coordinating the dispatch of crews to jobsites, providing professional customer service and administrative support.

Responsibilities

• Answer and direct incoming calls and greet visitors professionally.
• Dispatch and coordinate crews and resources to jobsites.
• Capture and enter job and customer information into the system.
• Schedule appointments and maintain crew calendars.
• Provide administrative and clerical support to the office.
• Communicate with customers, crews, and adjusters as needed.
• Maintain a clean and organized reception area.

Requirements

• High school diploma/GED required.
• Previous receptionist, dispatch, or administrative experience preferred.
• Proficiency in Microsoft Office and phone systems.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills.
• Must be able to work in person 5 days per week.
• Available for occasional after-hours and weekend support as needed.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

Physical demands

• Primarily office-based work in a climate-controlled environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Repetitive motions including keyboarding and use of a mouse.
• Frequent talking and hearing for phone and in-person communication.
• Close visual acuity for reading documents and viewing computer screens.
• Occasional standing, walking, bending, reaching, and filing.
• Occasional lifting and carrying of up to 25 pounds (files, supplies, or equipment).
• Ability to open filing cabinets and bend or stand on a step stool as needed.

Pay

$21–$24 per hour, pending experience.

Benefits

• 401(k) with 3% match
• Health, dental, and vision insurance
• Vacation