Dispatch Coordinator

This position works on-site in York, PA.

Schedule

Monday - Friday, 11 PM - 8 AM

Responsibilities

• Coordinate the timely movement of customer product in a safe, efficient manner, in compliance with company rules and DOT regulations.
• Assign workload to available drivers, monitor product movements, and resolve delivery and scheduling issues.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in near real-time.
• Ensure timely pickup and delivery of all customer orders within the assigned area while maintaining customer expectations.
• Ensure efficient utilization of drivers and equipment; direct and schedule drivers' work.
• Notify drivers of work assignments to ensure on-time movement of goods and maximize operational efficiency.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues; inform and escalate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customers on a regular and timely basis regarding issues impacting service expectations.
• Accurately prepare and process data and paperwork, including maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets, and other required items.
• Update driver and dispatch information into the dispatch system in real time.
• Monitor and promote safety in all areas of dispatch.