Dispatch Coordinator

Principal Responsibilities

• Maintain accurate crew databases, crew boards, and all related documentation.
• Support crew members and foster strong working relationships with mariners.
• Support payroll close activities and maintain accurate trip records.
• Monitor KPIs (crew utilization, travel, retention) and identify improvement opportunities.
• Conduct vessel visits to maintain crew engagement and alignment.

Crew Change Execution

• Plan and manage day-to-day crewing functions, including coordination and execution of all assigned vessel crew changes.
• Cook up crew travel and logistics in a cost-effective and efficient manner.
• Ensure timely communication of crew change details with vessels and internal stakeholders.
• Participate in crew change meetings and support scheduling alignment.
• Perform on-call rotation, including after hours, weekends, and holidays.
• Manage travel budgets and support cost control efforts.

Safety & Training

• Aid in new hire orientation on crew processes.
• Ensure crew meet all credentialing and qualification requirements.

Qualifications

• Experience in crew management, preferably in the maritime industry.
• Strong communication, organization, and interpersonal skills.
• Proficient in Microsoft Office, especially Excel.
• Proven problem-solving ability and customer service mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability for on-call rotation, including nights, weekends, and holidays.