Dispatch Coordinator

Responsibilities

• Cook properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
• Coordinate the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work.
• Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues.
• Inform and escalate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items.
• Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license (CDL).
• Experience in transportation or logistics preferred.
• Strong organizational and communication skills.
• Ability to work flexible hours, including nights and weekends.

Skills

• Proficient in using transportation management systems.
• Excellent organizational and communication skills.
• Ability to work flexible hours, including nights and weekends.

Benefits

• Comprehensive health insurance options.
• Paid time off and holidays.
• Professional development opportunities.

Pay

• $19.86 - $31.78 per hour based on experience and qualifications.

Schedule

• Monday-Friday daytime hours.