Dispatch Coordinator
Climate Pros, LLC · Honolulu, HI · 4 wk ago
ManagementFull-time
Duties And Responsibilities
- Handle the dispatch process from initial service call to completion
- Take incoming customer calls and schedule/coordinate all service calls as they are received
- Dispatch Service Technicians for each call
- Maintain the daily schedules of Service Technicians
- Keep the customer database up to date
- Monitor technician's progress while on call and adjust dispatches as necessary
- Respond to all messages left overnight
- Document all activity and keep internal partners updated
- Create dispatch tickets for all service calls
- Debrief Service Technicians after completion of each call
- Maintain the dispatch board(s)/schedule
- Forecast workload for 2 -- 3 days out
- Maintain "On-Call" schedules for Service Technicians
- Plan, schedule and manage customer's preventative maintenance and work orders by priority
- Regularly reviews work order backlog
- Monitor and maintain work order network
- Dispatch and coordinate company driver deliveries and equipment to site or technicians
- Perform other related duties as required and assigned
Skills, Education, And Competencies
- Excellent oral and written communication skills
- Experience managing and prioritizing multiple projects
- Strong organizational skills
- Geographical knowledge of service area or map reading skills
- Experience with FM Facility Maintenance
- Self-sufficient and able to work with little direct supervision
- High School Diploma/ GED
- 3-5 years of dispatch experience
- Computer knowledge must include MS Office- Word, Excel and Outlook
- Be an honest team player, growth-oriented, able to do whatever it takes; safely!
Physical Requirements And Working Conditions
- Work is performed in a normal office environment
- The employee is frequently required to sit, stand, walk, hear, see and talk
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting may be required
- All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.