Dispatch Coordinator

Responsibilities

• Direct the daily service schedule by assigning work based on technician availability, travel efficiency, required expertise, and priority level.
• Oversee the live dispatch board throughout the day, adjusting appointments as conditions change to minimize delays and maximize productivity.
• Identify open time slots and help convert them into completed work by coordinating waitlisted requests, rescheduled visits, or same-day opportunities.
• Respond to urgent service needs by evaluating timing, reorganizing assignments, and communicating updates clearly to both customers and technicians.
• Maintain ongoing visibility into technician progress, location, and job status using dispatch software and direct outreach.
• Communicate emerging issues such as extended job times, material delays, or resource constraints so leadership can address customer expectations early.
• Arrange additional operational support when needed, including parts delivery, backup staffing, or extra field assistance.
• Provide customers with timely arrival updates, schedule changes, and status information while handling inquiries with professionalism.
• Keep service records, notes, and status details accurate within the system and assist with daily reporting related to schedule performance and completion results.

Requirements

• At least 2 years of experience in a fast-paced coordination, dispatch, logistics, or scheduling role.
• Strong ability to organize routes and schedules efficiently across a defined service area.
• Clear verbal and written communication skills for working with customers, field technicians, and internal teams.
• High attention to detail with the ability to manage multiple moving parts without losing accuracy.
• Comfortable making real-time decisions and adapting quickly when priorities shift during the day.
• High school diploma or equivalent.
• Experience with CRM or field service platforms such as ServiceTitan is preferred.
• Background in logistics, distribution, job scheduling, or service-based operations is preferred.