Dispatch/Controller

About the role

The Dispatcher/Controller Transdev in Phoenix, AZ is hiring a professional to oversee road service through communication with Operators and provide customer support to clients. We seek customer service-oriented professionals dedicated to safety.

Responsibilities

• Oversight of road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, along with other City Agencies.
• Collaborate with local Transdev operating divisions and the Client regarding service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Maintain detailed documentation within Clever-CAD various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Document and refer operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.
• Support Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Excellent skills in Microsoft Office.
• Proficient with Microsoft Applications, Clever CAD mapping software, and HASTUS.

Qualifications

• High School Diploma or GED.
• Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Excellent skills in Microsoft Office.
• Proficient with Microsoft Applications, Clever CAD mapping software, and HASTUS.

Benefits

• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 7 days.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

$23.08 - $24.52 hourly.

Schedule

Varying hours, days and shifts, and fills in as necessary.

Skills

• Knowledgeable of extra-board work rules, and union contract.
• Knowledgeable of or ability to learn working systems of buses.
• Knowledge of two-way radio systems.
• Knowledge of the Metropolitan Phoenix area.

Benefits

• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 7 days.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Physical Requirements

• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Majority of work is accomplished in the Control Center at a station equipped with a telephone and three computer screens, keyboard, and two-way Radio microphone.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Physical Demands

• The essential functions of this position require the ability to: Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Dispatchers Job Type: Full Time Req ID: 8462 Pay Group: 38J Cost Center: 709 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.