Disney Store Key Holder Cast Member (PT)

Disney Store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, extending The Walt Disney Company’s brands to merchandise. Operating in North America, Europe, Japan, and China, they offer high-quality products—including exclusive lines supporting Disney, Pixar, Star Wars, Marvel, and National Geographic—through physical stores and online platforms like disneystore.co.uk, disneystore.de, and store.disney.co.jp.

Responsibilities

• Support the Store Leadership Team in day-to-day operations to ensure “The Best Retail Experience in the World” for internal and external Guests through exceptional service, Cast development, and visual standards.
• Serve as Leader on Duty to coach and motivate Cast Members, fostering a culture of memorable Guest Experiences via in-store entertainment, engagement, and emotional brand connections.
• Uphold the Disney Store Mission, “Creating Magical Moments for Guests of all Ages,” through inspiring communication, integrity, and passion for the Brand.
• Hold self and others accountable to high performance standards while delivering memorable Guest experiences.
• Strengthen team productivity and morale through consistent coaching and feedback.
• Support community initiatives that promote the Disney brand and collaborate across functions to leverage synergy opportunities.
• Translate business strategies into priorities, objectives, and action plans, driving metrics like Mystery Shop Scores, sales/KPIs, and controllable expenses (shrink and payroll).
• Partner with the Store Leadership Team to ensure compliance with opening/closing policies and all company procedures (Standard Operating Procedures, Employee Policy Manual, Code of Business Conduct).
• Communicate effectively under pressure, provide direction to Cast Members, and prioritize Guests and tasks with attention to detail.
• Create a positive work environment, listen to feedback, and take constructive action while adhering to Disney Store grooming guidelines.

Requirements

• Ability to lift boxes weighing up to 45 lbs. and climb a ladder.
• Minimum availability of three weekdays plus open availability on Saturdays and Sundays.
• Flexible schedule to meet business needs, including overnights, evenings, holidays, weekends, and call-in shifts.
• Legal right to work in the United States (verification required).
• At least 18 years of age.
• High School Diploma or equivalent (required).

Preferred Qualifications

• Previous experience in specialty retail.
• Fluency in a language other than English.
• Comfort with storytelling in front of large groups.

Pay

Hourly rate, depending on experience and years in leadership.