Disney Store Key Holder Cast Member (PT)

Disney Store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, extending The Walt Disney Company's brands to merchandise. Operating in North America, Europe, Japan, and China, they offer high-quality products including exclusive lines supporting Disney, Pixar, Star Wars, Marvel, and National Geographic. DisneyStore.com serves as the U.S. ecommerce destination, featuring a curated selection of trend fashion, accessories, toys, home goods, and collectibles.

Responsibilities

• Support the Store Leadership Team in day-to-day operations to ensure an exceptional Guest Experience for both internal and external guests.
• Serve as Leader on Duty to coach and motivate Cast Members, fostering a culture that builds memorable Guest Experiences through in-store entertainment, engagement, and emotional brand connections.
• Uphold Disney Store’s mission, “Creating Magical Moments for Guests of all Ages,” through inspiring communication, integrity, and passion for the brand.
• Hold self and others accountable to high performance standards while delivering memorable Guest experiences.
• Strengthen team performance through consistent coaching, feedback, and morale-building while driving productivity.
• Consider the impact of actions on individuals, the team, and the organization.
• Support and participate in community initiatives that promote the Disney brand.
• Collaborate with the team to leverage synergy opportunities across functions and businesses.
• Support and translate business strategy into specific priorities, objectives, and action plans.
• Drive and monitor key business metrics, including Mystery Shop Scores, sales and KPIs, and controllable expenses (shrink and payroll).
• Partner with the Store Leadership Team to ensure store openings and closings comply with company policy.
• Uphold all company policies as outlined in Standard Operating Procedures, Employee Policy Manual, and Code of Business Conduct.
• Communicate effectively with all levels, even under pressure.
• Provide basic direction and feedback to Cast Members.
• Demonstrate attention to detail and ability to prioritize Guests and tasks.
• Create a positive work environment and act on constructive feedback.
• Maintain a professional appearance and adhere to Disney Store grooming guidelines.

Requirements

• Must be able to lift boxes weighing up to 45 lbs. and climb a ladder.
• Minimum availability of three (3) days during the week, including open availability on Saturdays and Sundays.
• Able to work a flexible schedule that meets business needs, including overnights, evenings, holidays, weekends, and call-in shifts.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.
• High School Diploma or equivalent.

Preferred Qualifications

• Previous experience in specialty retail.
• Ability to speak fluently in another language in addition to English.
• Comfortable storytelling in front of large groups of people.

This is a part-time, non-exempt position with Disney Stores USA, LLC, located at Houston Premium Outlets. Hourly rate depends on experience and years in leadership.