Disney Store Key Holder Cast Member (PT)

About the role

The Disney Store and DisneyStore.com are retail merchandising arms of The Walt Disney Company, extending the company's brands globally. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel, and National Geographic. There are currently Disney store locations in North America, Japan, China, and Europe, plus online stores in various regions.

Responsibilities

• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences.
• Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages," through inspiring communication, integrity, and passion for the Brand.
• Holds self and others accountable to high performance standards while providing Guests with memorable experiences.
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team.
• Considers impact of actions on individual, team, and the organization.
• Supports and participates in initiatives that give back to the community to promote the Disney brand.
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses.
• Supports strategy as developed and helps to translate into specific priorities, objectives, and action plans.
• Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs), and Controllable Expenses (shrink and payroll).
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy.
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual, and Code of Business Conduct.
• Able to communicate effectively with all levels, even under pressure.
• Demonstrates ability to give basic direction and feedback to Cast Members.
• Has attention to detail and ability to prioritize Guests and tasks.
• Proven ability to create a positive work environment.
• Ability to listen to feedback and take constructive action.
• Maintains a professional appearance and adheres to Disney Store grooming guidelines.

Qualifications

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.
• Must be available a minimum of three (3) days during the week and Saturday and Sunday open availability. Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends, and call-in shifts.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.

Preferred Qualifications

• Previous experience in specialty retail.
• Ability to speak fluently in another language in addition to English.
• Comfortable storytelling in front of large groups of people.

Education

• High School Diploma or equivalent.

Pay

The pay rate for this role in Pennsylvania is $14.00 per hour.