Directorate Operations Program Support Specialist

About the role

The Directorate Operations Program Support Specialist supports several programs within the National Ignition Facility & Photon Science (NIF&PS) Directorate, focusing on administrative and operational support for groups that support ES&H, Radiological Operations, Reliability, Facilities & Logistics, Assurance, and Project Integration activities.

Responsibilities

• Coordinate and administer day-to-day operational support for multiple programs and related activities, including administering and maintaining records, preparing recurring reports for program customers and management, coordinating on-call schedules and notifications, updating institutional systems and stakeholders, and resolving routine issues by interpreting applicable guidelines.
• Exercise knowledge and decision-making judgement to manage priorities, resolve administrative and operational issues, and recommend improvements to processes and systems, possibly with guidance of management or professional peers.
• Collaborate with Program Leads to collect and begin to analyze established processes and workflows, ensuring tasks are completed accurately and on time.
• Maintain service area records, databases, and documentation, including reviewing data, summarizing results, preparing standard reports, and tracking metrics for customer use and management decision-making, including completion status and discrepancy tracking.
• Collect, validate, reconcile, compile, and report information across systems such as Roles & Responsibilities, Review & Release, ELM, EAM, LINCS, ePay, LAPIS, and LEAP.
• Maintain documentation of programmatic requirements (on-call expectations, baseline training, gear and communications requirements as applicable), update content per established guidance and route for approvals.
• Support upkeep of program desk books by performing updates, maintaining version control, and routing edits for review/approvals.
• Maintain databases used to document facility capabilities, resources, and configurations.
• Coordinate administrative steps for visitors, contractors, and subcontractor personnel such as access requests, project tracking, required documentation, and following established procedures.
• Perform other duties as assigned.

Qualifications

• Ability to obtain and maintain a U.S. DOE Q-level security clearance which requires U.S. Citizenship.
• Experience interacting with all levels of personnel, both internally and externally to an organization, while exercising a high degree of discretion, mature judgment, and tact in handling issues of a classified and/or sensitive nature.
• Proficient organizational and attention to detail skills, flexibility, and ability to prioritize multiple tasks, often with conflicting priorities and deadlines.
• Knowledge in maintaining accurate records, databases, and documentation using tools such as SharePoint, spreadsheets, or similar systems.
• Experience in collecting, validating, and reporting operations data with attention to detail and data integrity.
• Experience working with software applications and ability to learn new applications, in Microsoft Office Suite applications, such as email, calendaring, and using Excel or other similar software to develop and maintain spreadsheets.
• Proficient communication skills necessary to effectively explain, present, and resolve multi-faceted issues using creative problem-solving skills.

Qualifications We Desire

• Experience in technical operations, logistics, mission support, or emergency/incident response environments.
• Familiarity with LLNL and/or Reliability Program associated systems and processes, such as SMART, WCD, and Roles & Responsibilities.
• Certified Reliability Leader or similar certification.
• Experience supporting and improving operational processes and documentation including standard operating processes, desk books; editing, version control, routing updates, consolidating requirements and developing tracking methods or tools.
• Experience supporting mission critical preventative maintenance processes including equipment reviews, and operation standards.

Pay Range

$82,140 - $100,608 Annually

Additional Information

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

- Included in 2026 Best Places to Work by Glassdoor!

- Flexible Benefits Package

- 401(k)

- Relocation Assistance

- Education Reimbursement Program

- Flexible schedules (*depending on project needs)

- Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

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To learn more about recruitment scams

https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

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