Director: Workplace Services North America

Responsibilities

• Oversee all facility services and programs for the North America bi-coastal portfolio with a focus on efficiency, performance, and innovation.
• Proactively engage with and support studio leads, ensuring their operational needs are consistently met.
• Cultivate structured site visits to support the local Workplace Services Manager. Identify and address issues with the ability to resolve in a timely manner.
• Lead, coach, and manage the performance of the North America Workplace Services Managers.
• Collaborate with other regional Workplace leads to ensure consistent approach and quality of execution.
• Develop, manage, and report on Workplace budgets, forecasts, and KPIs.
• Partner with other Workplace Services teams such as Project Management, Real Estate, Health & Safety and Administration on delivery of services.

Requirements

• 10+ years of proven multi-site facilities management experience with 5+ years of experience leading senior managers.
• Demonstrated experience leading cross-functional teams to drive improvements and maintain operational efficiency standards across multiple locations.
• Independently able to take objectives from conceptualization to execution.
• Strong communication skills with the ability to build relationships with key partners across all levels of an organization, influence decision making, and gain consensus to drive key initiatives.
• Experience with the design and management of new office builds, renovations, relocation, or construction projects, maintaining high standards across operational and support spaces.
• Experience leveraging data to improve and execute preventative maintenance plans.
• Knowledge of HVAC, plumbing, and electrical systems including proficiency in reading schematics and mechanical drawings.
• Able to efficiently manage and prioritize multiple needs with accuracy and attention to detail.
• Experience employing data to identify trends and inform facilities management decisions, optimize service delivery, and operations.

Pluses

• CFM - Certified Facility Manager.
• OSHA 10 Certification.
• Experience with ticketing systems and management software (Monday.com, Service Now, OfficeSpace a plus).
• Prior experience operating in a studio or production environment.