Director/VP, Enterprise Client Services

EMPIRE is a premier and dynamic music company specializing in the development and support of independent artists. As the largest independent record label in the U.S. with a global presence, we offer a wide range of music-related services, including original content, marketing, distribution, and recordings. Our culture is built on artistic creativity, innovation, and progressive business solutions.

About the role

The Director/VP, Enterprise Client Services will join our downtown San Francisco office, reporting to the EVP, Commercial Growth. This role focuses on delivering world-class service to partners, ensuring effective communication and executional excellence for campaigns and programs of all sizes.

Responsibilities

• Act as the primary point of contact for soon-to-close and existing partners of EMPIRE and our artists
• Serve as the primary internal stakeholder and center of intelligence for all active programs
• Develop clear roles and responsibilities for the department and each program in production
• Establish close working relationships with partners to anticipate expectations, identify new opportunities, and address potential issues proactively
• Lead the generation of deliverable packages, margin analysis calculators, media plans, and term sheets
• Ensure EMPIRE maintains a well-defined process for capturing program success metrics and a company-wide case study library
• Manage relationships with outside production vendors as needed for program activation
• Participate in mid-to-long-term strategy building for the Enterprise Client Services division

Requirements

• 8+ years of experience in Client Services
• 4+ years of experience as the primary point of contact for partners
• 2+ years of management experience
• Professional demeanor when working with artists and their teams
• Hyper-organized with a passion for process
• Ability to communicate effectively with music, talent, client, procurement, and legal stakeholders
• Bachelor’s degree or equivalent experience
• Must be based in the San Francisco Bay Area or willing to relocate

Preferred Qualifications

• Strong network of freelancers in Account and Production roles
• Working knowledge of EMPIRE’s history, artists, and capabilities
• Desire to pioneer new approaches to partnerships in the music industry

Pay

Pay range: $135,000 - $225,000 annual salary, plus benefits, discretionary bonus, and profit-sharing program. The base pay offered will consider internal equity and may vary based on market location, job-related knowledge, skills, and experience. Additional compensation elements may apply depending on the position.

Benefits

• Competitive compensation package
• Company-paid life insurance, short-term disability, and long-term disability insurance
• Company-paid Health Savings Account (HSA) contribution
• Healthcare Spending Account (FSA)
• Paid time off (holidays, vacation, and sick leave)
• Company 401(k) plan
• Wellness resources
• Commuter allowance
• Cell phone allowance

About EMPIRE

Founded in 2010 by Bay Area native Ghazi, EMPIRE leads the digital music era with its innovative approach across label, distribution, and publishing arms. Focused on early-stage artist development, EMPIRE has launched the careers of multi-platinum and Grammy Award-winning artists, including Kendrick Lamar, Fireboy DML, Yung Bleu, Migos, Asake, XXXtentacion, and Anderson .Paak. The company has expanded globally, with teams across Africa, Asia, Europe, North America, and South America. EMPIRE disrupts traditional business models by offering bespoke deals, transparency, and cutting-edge analytics and royalty tools for its partners.