Director Veterinary Quality - Florida East

About the role

This role will be based out of Banfield Pet Hospital's Florida East Markets.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.
• Ensure the delivery of an exceptional onboarding and mentorship experience.
• Consult with operational partners on doctor risk, staffing needs and compensation.
• Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.
• Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs.
• Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.
• Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations.
• Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations.
• Lead efforts for DEA and radiation safety and compliance.
• Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.
• Develop productive relationships with veterinary medical colleges to meet the long-term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.
• Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.
• Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation.

Qualifications

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree is required.
• Five years practicing in small animal veterinary medicine and surgery practice expertise.
• Two years’ experience in hospital leadership.
• Five years’ experience in multi-location veterinary management.
• An active veterinary license in good standing is required for every state in which they oversee hospitals.
• DEA: Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.
• USDA: Accredited by the USDA Animal and Plant Health Inspection Service.
• Residential: All field leaders are required to live in their market/region.

Skills

• Ability to work at a computer for long periods of time.
• Mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.