Veterinary Practice Director

About the role

The Community Medicine (CM) team at the ASPCA provides expert veterinary care to support the welfare of animals and their people through stationary and mobile veterinary clinics. Serving the most underserved communities in New York, Miami, and Los Angeles, we help pet owners overcome barriers to care, bringing quality services directly to those who need it most.

Responsibilities

• Lead a team of managers to optimize clinic operations: client experience, nursing/medical support, and veterinary medicine
• Oversee daily clinic operations to ensure efficient workflows and high-quality service
• Support a culture of kindness, respect, belonging, high performance, and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation, and fun
• Partner with the Regional Management Team to provide clear and seamless leadership for the clinic management team
• Ensure smooth and efficient operational flow in high volume surgery and appointments to optimize the clinic’s impact for animals & achieve goals
• Make day-to-day operational decisions in alignment with CM department priorities
• Recruit and hire staff in partnership with the Talent Acquisition Partner
• Ensure new hires receive high-quality onboarding, training, and feedback to set them up for success in their CM career
• Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard, and empowered to give input
• Communicate effectively with the Regional Management Team to execute the department’s strategy and fulfill our mission
• Be a consistent and visible presence “on the floor” to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA’s mission
• Model and deliver superior client experience and patient care for every client, every animal, every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations
• Create and execute plans to meet or exceed clinic impact goals
• Problem-solve; seek out root causes and course-correct to overcome obstacles
• Maintain a safe and healthy workplace for all staff, clients, and animals: oversee safety protocols and ensure compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
• Oversee financial & administrative health of the CVC, including cash management, expense management, payroll, data integrity, and operational efficiency
• Ensure staff adhere to all time and attendance guidelines & California labor laws regarding time tracking, overtime, rest and meal breaks
• Collaborate with internal ASPCA partners such as LA Feline Programs, Client & Member Support, Government Relations to support organizational priorities
• Supervise security and custodial contractors working at the CVC to ensure a safe, secure, and squeaky-clean environment
• Coordinate timely repairs and maintenance with Facilities team
• Work effectively with inter-agency partners – generally animal welfare groups, rescuers, or municipal animal services agencies – to achieve ASPCA priorities in the region
• Represent the ASPCA and CM’s work to external partners as needed, including facility tours, media appearances, or donor events

Qualifications

• Highly motivated self-starter capable of providing leadership and support to a large and complex operation
• Strong written and verbal communication skills; ability to synthesize complex information and communicate effectively with clients and colleagues
• Proven history of building and maintaining positive and productive relationships with internal and external stakeholders
• Excellent time management skills with the ability to respond to shifting priorities
• Proficient technology skills including Microsoft office and ability to use electronic medical records system, online calendar, and email
• Experience leading and coaching people managers to be effective leaders
• Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
• Fear Free® Shelter certification is required within 60 days of hire

Education and Work Experience

• Bachelor’s degree or equivalent work experience, required
• Minimum of 5 years of combined professional work experience in public-facing services industries required
• Minimum of 3 years managing in a veterinary clinic environment strongly preferred; Experience working within a veterinary clinic environment a plus
• Minimum of 5 years managing direct reports required
• Minimum of 3 years managing managers/supervisors strongly preferred
• Budgeting and managing operating expenses experience preferred