Veterinary Practice Director

About the role

As the Veterinary Practice Director of the Brooklyn Community Veterinary Clinic (CVC), you'll oversee a fast-paced and dynamic nonprofit facility. With us, you'll enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC’s impact in the community. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional operations and people leadership experience, this may be the perfect opportunity for you!

Responsibilities

• Lead a team of managers working together to optimize clinic operations: client experience, nursing/medical support, and veterinary medicine
• Oversee daily clinic operations to ensure efficient workflows and high-quality service
• Support a culture of kindness, respect, belonging, high performance and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun
• Partner with the Regional Management Team to provide clear and seamless leadership for the clinic management team – they will report to you (solid-line) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on concerns related to veterinary medicine
• Oversee smooth and efficient operational flow in high volume surgery and appointments to optimize the clinic’s impact for animals & achieve goals
• Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency
• Ensure clinic staff are scheduled to enable smooth operations and maximum impact
• Recruit and hire staff in partnership with the Talent Acquisition Partner
• Ensure new hires receive high-quality onboarding, training and feedback to set them up for success in their CM career
• Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard and empowered to give input
• Develop next generation of high-performing leaders by engaging in career conversations, connecting staff members to professional development opportunities
• Communicate effectively with the Regional Management Team to execute the department’s strategy and fulfill our mission
• Be a consistent and visible presence “on the floor” to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA’s mission
• Model and deliver superior client experience and patient care for every client, every animal, every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations