Director, UX & Research

About the role

At the heart of our mission is a simple belief: technology should feel like magic. We are seeking a Director of UX & Design to be the guardian of that magic. In this role, you will bridge the gap between high-level vision and tactile everyday moments that make our customers' lives better. You will lead, mentor, and inspire a multidisciplinary team, serving as the bridge-builder across the organization to ensure every pixel we ship serves a human purpose. If you are a bold leader who can balance the rigor of Design Engineering with the heart of user-centered design, we’ve built a seat at the table just for you.

Responsibilities

• Design Strategy & Vision: Define and evangelize an aspirational design vision that aligns with our long-term company goals and sets a new standard for vast portfolio of products.
• Team Leadership: Recruit, mentor, and scale a high-performing team of Product Designers and User Researchers, fostering a culture of radical accountability and creative excellence.
• Design Systems & Engineering: Direct the evolution of our global design system, ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries.
• User-Centered Discovery: Lead deep-dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap.
• Experimental Rigor: Spearhead a robust experimentation culture, utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes.
• AI Innovation: Integrate cutting-edge AI tools for design into the team’s workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output.
• Cross-Functional Orchestration: Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI.
• Portfolio Experience Leadership: Own experience coherence across a diverse multi-product portfolio, driving convergence, simplification, and consistent interaction patterns while respecting product-specific workflows.

Qualifications

• Proven Leadership: 10+ years of experience in UX/Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams.
• Strategic Mindset: A portfolio of successful product outcomes where you led the journey from abstract vision to a high-impact, measurable market win.
• Tech Sophistication: Deep expertise in Design Engineering, user-centered design (UCD), and managing complex design systems at scale.
• Research & Analytics Fluency: Proficiency in leveraging qualitative research and quantitative data (A/B testing, usage metrics) to drive high conviction design decisions.
• AI Literacy: Demonstrated experience using or implementing AI tools to optimize design processes and enhance the end-user experience.
• Stakeholder Mastery: The ability to navigate organizational complexity and communicate the business value of design to C-suite stakeholders.

Skills

• Experience in Product-Led Growth (PLG) environments.
• Familiarity with modern analytics and experimentation platforms (e.g., Amplitude, Mixpanel, Pendo).
• Background in enterprise SaaS or complex, workflow-based data products.
• Experience scaling global design teams across multiple time zones and product lines.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 137,200.00 - 229,100.00

Benefits

Accruent is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Schedule

Full Time