Director, UX Research
Overview
We are looking for a Director, UX Research to join the Customer Insights team at Collectors and lead our UX research function. This is an exciting time to join the growing collectibles space. This role will have the unique opportunity to shape a suite of products to help card collectors grade, sell, manage and enjoy their collections. You will lead the UX research team to deeply understand the people behind the collections and how our products can meet their needs.
What You’ll Do
Set Research Strategy: Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work that influences company-level decisions.
Act as a senior partner to Marketing, Product, Design, and Engineering leads to weave the right insights together and drive decision making.
Execute Research: Both independently conduct and guide team members on the design and execution of generative, formative, and summative research to support product design and development (including but not limited to ethnography, interviews, surveys, concept testing, and usability studies).
Team Leadership: Mentor the user research team. Set clear direction, mentor team members, and establish a high bar for research craft.
Who You Are
Experienced UX Leader: 7+ years of experience in user research, preferably with experience in consumer technology, collectibles, sports or fandom. You are an experienced people manager (2+ years of experience).
Master of Craft: You possess a broad methodology range (qualitative and quantitative) and have a track record of research that has moved the needle on real-world business outcomes. You have the ability to moderate interviews and conduct user research independently.
Strategic Thinker: You can translate ambiguous problem spaces into clear research questions and connect findings to product strategy with confidence. You understand when different data points/methodology is required to make the most compelling case (e.g., primary research vs. behavioral data, usability vs. market research study, etc.).
Master Storyteller: You can land a narrative regardless of the audience—from a small product squad to a senior leadership forum.
Collaborative Partner: You build buy-in and navigate competing priorities with grace. You are known as an honest, transparent partner at every level of the organization.
Adaptable & Tech-Forward: You understand how AI is transforming research. You encourage experimentation with new tools while holding the line on quality and rigor.
Salary Range
The salary range for this position is $163,308 - $267,038. Actual compensation varies based on location, experience, and skill set. This role may be eligible for bonuses, equity, or other forms of compensation.
Reasons To Join Us
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.
U.S. Residents
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.
California Residents
If you are based in California, you can read information for California residents here.