Director, Utilization Strategy & Growth

About the role

Reporting to the General Manager of MSK and Bariatrics, the Director, Utilization Strategy & Growth will be the primary architect and engine behind Carrum’s VoluntaryFlex (“VFlex”) plan design model which mandates coverage for specific services.

Responsibilities

• Empower Client Success (CS) & Sales to win VFlex upsells
• Optimize carrier redirect processes and minimize operational exceptions and leakage that erode utilization
• Scout, validate, and execute untapped opportunities to grow and improve performance of the VFlex model
• Build the frameworks to track, report, and grow utilization and improve member experience
• Conduct the analytics to enable VFlex success.

Requirements

This role is crucial in managing the execution of our most valuable utilization lever that results in higher revenue per life. You will work closely with senior leaders from across the organization including: Executive, Sales, Customer Success, Health Plan, Network, Operations and Finance.

Qualifications

• Have strong conceptual and problem-solving abilities, data-driven thinking, and experience building robust and structured execution programs
• Can navigate health plan discussions with confidence and credibility, leveraging a collaborative approach to successfully implementing and improving VFlex in partnership with health plans
• Think like a consultant and are highly analytical. You are at home in spreadsheets and can easily interpret data
• Can demonstrate strong project management skills with an ability to create, execute, and adjust plans as needed
• Are entrepreneurial and resourceful; you can find creative ways to make a big impact quickly and without much direction
• Can strike a balance between quantitative rigor and qualitative, situation-specific nuance
• Are an adept communicator who can influence thinking and action across a wide array of stakeholders in the absence of a direct reporting relationship
• Have experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environments

Skills

• Strong conceptual and problem-solving abilities
• Data-driven thinking
• Experience building robust and structured execution programs
• Navigating health plan discussions with confidence and credibility
• Highly analytical
• Project management skills
• Entrepreneurial and resourceful
• Adept communication skills
• Handling deadlines, prioritizing work, and influencing thinking and action

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Pay

The salary range for this role is $170,000 - $200,000 depending on geography and level of experience, plus equity and an annual bonus.

Schedule

This role is remote.