Director, US Patient Assistance Program

About the role

The Director, US Patient Assistance Program (PAP), will lead the strategy, design, and execution of argenx’s PAP across current and future indications. This role will partner closely with US Patient Advocacy leadership and cross-functional stakeholders to evolve a best-in-class operating model that supports access today while building a scalable foundation for pipeline expansion.

Responsibilities

• Strategic Program Leadership

• Partner with Head of Patient Experience COE to define and evolve the long-term vision and operating model for PAP across in-market and pipeline indications
• Design scalable, indication-agnostic program frameworks that support portfolio growth and future launches
• Identify opportunities to optimize the patient journey using operational data, patient insights, and cross-functional feedback
• Anticipate and adapt to changes in regulatory, compliance, reimbursement, and market dynamics
• Support launch readiness planning for new indications requiring PAP support

• Program Operations & Execution

• Own end-to-end execution of PAP operations, including intake, eligibility determination, case management workflows, and product fulfillment pathways
• Oversee performance of hub, specialty pharmacy, and third-party vendors; manage SLAs, KPIs, and continuous improvement initiatives
• Establish and maintain SOPs, documentation standards, and quality controls to ensure operational excellence
• Maintain operational metrics and drive performance optimization across patient support pathways
• Manage escalations and complex patient scenarios with urgency, integrity, and a patient-first mindset

• Vendor & Cross-Functional Partnership

• Serve as the primary business lead for vendors supporting PAP operations
• Closely partner with Legal, Compliance, Finance, Market Access, Medical, Commercial, and Patient Services teams to ensure alignment and program integrity
• Ensure integration of PAP processes within the broader patient support ecosystem, including benefits investigation, prior authorization, and specialty pharmacy coordination
• Communicate program performance, risks, and opportunities to senior leadership

• Compliance & Governance

• Ensure adherence to all applicable laws, regulations, foundation requirements, and internal policies
• Maintain audit readiness and documentation rigor
• Champion a strong compliance mindset across vendors and internal stakeholders
• Identify and report adverse events in accordance with established procedures

Skills, Knowledge & Abilities

• Passion for improving access and supporting patients living with rare and autoimmune diseases

• Strong analytical skills with the ability to translate data into operational improvements

• Exceptional cross-functional collaboration skills within a matrixed organization

• Comfort working in evolving environments and building structure where it does not yet exist

• Strong communication skills, with the ability to influence and align diverse stakeholders

Requirements

• Bachelor’s Degree required; advanced degree (MBA, MHA, PharmD, or similar) preferred

• 10+ years of pharmaceutical, biotech, healthcare operations, or related experience

• Experience leading patient support, hub, call center, or program operations teams

• Deep knowledge of patient assistance programs, benefits verification, and specialty pharmacy processes

• Experience managing third-party vendors and driving SLA performance

• Strong understanding of compliance requirements, HIPAA, and patient privacy regulations