Director Urgent Care (Puget Sound)

About the Role

As the Director of Urgent Care, you will provide strategic and operational leadership for Franciscan Medical Group Urgent Care facilities, overseeing multiple clinic sites and leading site-based management teams. You will ensure consistent, high-quality patient care and business operations while aligning services with clinical standards, regulatory requirements, patient needs, and organizational goals.

Every day, you will lead daily operations across multiple Urgent Care locations, supporting site-based leaders and clinical teams to ensure consistent, high-quality patient care and service. You will oversee staffing and resource utilization, patient safety, quality outcomes, regulatory compliance, budgets, productivity, and patient satisfaction while identifying opportunities to improve processes, strengthen operations, and enhance the overall patient experience.

To be successful in this role, you will bring strong knowledge of healthcare management principles, Urgent Care operations, and patient care delivery, along with demonstrated expertise in business planning, process improvement, budget management, and personnel leadership. You will recognize opportunities across clinical outcomes, cost containment, patient safety, patient satisfaction, and regulatory compliance and translate them into effective operational strategies. Strong leadership, communication, analytical, and relationship-building skills are essential to guide multiple teams, drive meaningful change, and achieve both clinical and business objectives.

Responsibilities

• Direct and evaluate operations across multiple Urgent Care sites through subordinate leaders, ensuring safe, efficient, consistent, and high-quality patient care while meeting clinical, operational, financial, and regulatory standards.
• Lead short- and long-term planning initiatives that support growth, service expansion, standardization, improved patient outcomes, market opportunities, and organizational priorities.
• Oversee operating and capital budgets, staffing, resources, productivity, and expenses to ensure responsible financial management and achievement of business objectives.
• Lead, coach, and develop site-based management teams; ensure appropriate staffing, training, performance management, and accountability to support operational and patient care goals.
• Develop and implement quality improvement strategies that enhance clinical outcomes, patient safety, customer satisfaction, operational efficiency, and cost-effectiveness.
• Ensure compliance with organizational policies, professional standards, accreditation requirements, and applicable laws and regulations while promoting consistent practices across Urgent Care locations.
• Build strong relationships with physicians, medical directors, staff, patients, and key partners to enhance care delivery, customer service, program growth, and overall organizational performance.
• Monitor and communicate key performance indicators, financial results, productivity, quality metrics, and benchmarking data to identify trends, address challenges, and guide operational decisions.

Requirements

• Bachelor’s degree in nursing, business/healthcare administration, or a related discipline.
• Seven years of progressively responsible operational/clinical work experience that demonstrates attainment of the requisite job knowledge and abilities.
• Five years of experience in a management/leadership capacity.
• Work experience in an urgent care and/or consumer access setting.

Preferred Qualifications

• Master’s degree in a related discipline.

About the Organization

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve.

Our dedicated providers offer a full spectrum of healthcare services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence.

When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities and contributes to a legacy of service built on collaboration and shared purpose.

Pay

$63.10 - $104.12 per hour.