Director - Transition, Readiness & Change Management

U.S. citizenship is required. Candidates must possess an active U.S. Government Secret security clearance or be eligible to obtain and maintain a Secret security clearance as required for contract performance. This position is pending upon contract award.

Why Maximus?

• Flexibility That Fits Your Life – Work/life balance support with flexibility designed to meet your personal and professional needs.
• Robust Health & Insurance Benefits – Choose from a variety of Medical, Dental, Vision, and Prescription plans, plus a partially funded HSA. You’ll also have access to Life Insurance and discounts on Auto, Home, Renters, and Pet Insurance.
• Build Your Financial Future – Take advantage of our 401(k) Retirement Savings Plan with Company Match to help you plan for what's ahead.
• Generous Time Away From Work – Recharge with PTO, paid holidays, extended sick leave, and Short and Long Term Disability coverage.
• Wellness Beyond the Workplace – Access resources that support your physical, emotional, and financial well-being through our Employee Assistance Program (EAP).
• Recognition That Matters – Celebrate achievements and recognize colleagues through our employee recognition platform.
• Invest in Your Growth – Continue your education and professional development with Tuition Reimbursement opportunities.
• Employee Discounts & Perks – Enjoy exclusive savings, special offers, and additional employee-only benefits.
• Wellness Programs & Resources – Explore a variety of programs and tools designed to support your overall health and wellness.
• Career Development Opportunities – Enhance your skills through training programs, workshops, conferences, and ongoing learning opportunities.
• Licensure & Certification Support – Maximus covers the costs associated with renewing required licenses and certifications.

Responsibilities

• Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
• Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
• Interpret policies, procedures, and goals of the company for subordinates.
• Participate in the development and monitoring of the operational budget related to assigned contracts.
• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
• Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
• Direct and control the activities of a broad functional area through several department managers within the company. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
• Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
• Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensure budgets and schedules meet corporate requirements.
• Regularly interact with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Requirements

• Bachelor's degree in relevant field of study.
• 10+ years of relevant professional experience required.

Pay

Annual salary range: $162,000.00 – $200,000.00.