Director, Ticketing & Operations - LOVB Salt Lake

Ticket Sales & Revenue Growth

• Revenue Strategy: Develop and execute comprehensive strategies to drive full-season, partial-plan, group, premium, and single-match ticket sales.
• Pipeline & Lead Generation: Build and manage the ticket sales pipeline through outbound prospecting, referrals, community outreach, events, and targeted sales campaigns.
• Sales Team Leadership: Recruit, onboard, train, and manage seasonal or full-time ticket sales representatives as the revenue function expands.
• Sales Execution: Directly participate in high-value sales activity, corporate group pitches, and key account management.

Retention & Customer Service

• Retention Strategy: Develop and execute season ticket member renewal and retention programs to maximize fan lifetime value.
• Member Engagement: Plan and execute season ticket member events, exclusive benefits, communications, and engagement opportunities.
• Service Excellence: Ensure timely, professional resolution of ticket holder questions, concerns, and service issues while continually improving the customer journey.

Ticketing Operations & Event Execution

• Inventory Management: Oversee ticket inventory, account setup, seat manifests, offer creation, fulfillment, exchanges, and event-day box office operations.
• Vendor & Venue Liaison: Serve as the primary liaison with the team's ticketing platform (e.g., Ticketmaster/Archtics), venue ticket offices, and related technology vendors.
• Allocations & Governance: Coordinate ticket holds, complimentary tickets, sponsor allocations, player/staff requests, and league ticketing requirements.
• Match-Day Operations: Manage box office readiness, guest issue resolution, credentialing, and gate entry experience on event days.

Reporting, Data & Forecasting

• Financial Modeling: Develop ticket revenue projections, sales forecasts, pacing reports, and real-time performance dashboards.
• Analytics & CRM: Track and analyze customer data, attendance, sales velocity, and renewal rates within ticketing and CRM platforms (e.g., Salesforce) to identify market opportunities.
• Finance Alignment: Partner with Finance to support budgeting, revenue reconciliation, ticket audits, and commission administration.

Cross-Functional Collaboration & Portfolio Support

• Marketing & Sponsorship Alignment: Partner with Marketing to build lead-generation campaigns and collaborate with Sponsorship to fulfill partner ticketing benefits and hospitality packages.
• Match-Day Execution: Work closely with venue, event operations, and league stakeholders to ensure seamless event-day delivery.