Director, Ticketing & Entertainment Analytics

Job Description

The Director, Ticketing & Entertainment Analytics will lead a transformative entertainment initiative to develop more sophisticated ticketing practices and drive incremental revenue on entertainment events. Key responsibilities include:

• Support oversight, management, and growth of all box office leaders at individual Hard Rock properties.
• Corporate resource for all ticketing topics for all Hard Rock Live properties.
• Guide standardization of ticketing process for Hard Rock Cafe and hotel related events.
• Build policy, process, and procedure for ticketing across the entire Hard Rock venue ecosystem.
• Develop and drive partnerships with third-party ticketing services and analytics partners.
• Contribute to enterprise-wide development of ticket buyer data aggregation, analysis, and use policy.
• Liaise between various business unit managers to optimize revenues.
• Provide strategic and analytical insight to senior leadership.
• Manage thought-leadership in the evolving entertainment and ticketing space.
• Assist in growing ancillary revenue streams via new ticketing strategies.

Essential Duties & Responsibilities

Key duties include:

• Oversee management of analytics as it relates to Live Events.
• Review and provide critical analysis of ticket provider partnership revenue impact.
• Support marketing, sales, and business operations functions.
• Coordinate proper trade publication reporting across properties.
• Support onboarding of new Hard Rock entertainment venues.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.
• Predictive Analytics/Modeling, Lead Scoring, and Retention Strategy.
• Ticket Sales Strategy including pricing, inventory management, market management, and forecasting.
• CRM, SMS, and Email Strategy including emphasis on enterprise solution opportunities scalable across all properties.
• Customer Research and Customer Segmentation.
• Marketing Analytics and Channel Strategy.
• Product Development.
• Customer Loyalty including enhanced complimentary ticket fulfillment for casino Player Development activation.
• Coordinate proper trade publication reporting across properties.
• Support marketing, sales, and business operations functions.
• Run RFP processes for ticketing-related vendor relationships.
• Forecasting, Reporting, and Data Visualization.