Director - Tech Lead (Product Team) (contract)
About the role
The Tech Lead is accountable for the technical execution, architectural integrity, and delivery outcomes of a product team operating under the product model. This role partners as an equal with Product Management and Product Design to discover, deliver, and scale solutions that achieve measurable business outcomes, not feature throughput.
Responsibilities
- Lead development of Service Enablement capabilities using Salesforce Service Cloud as a shared product platform.
- Design scalable service processes and automation using Apex, LWC, and declarative tools, aligned to enterprise standards.
- Ensure Service Cloud solutions are integration-aware, using API-first and asynchronous patterns when interacting with enterprise systems.
- Partner with integration and platform teams to align Salesforce service capabilities with shared APIs and enterprise workflows.
- Drive engineering quality, maintainability, and release readiness within the product team.
- Own end-to-end engineering outcomes for the product: quality, reliability, performance, scalability, and time-to-value.
- Translate product strategy and outcome-based OKRs into executable technical plans.
- Lead continuous delivery with high deployment frequency, low change failure rates, and rapid recovery.
- Set and evolve the technical direction and architecture aligned to product strategy and enterprise guardrails.
- Make pragmatic tradeoffs between speed, quality, cost, and technical debt.
- Ensure systems are designed for resilience, observability, and security by default.
- Operate as a full partner with Product Manager and Product Designer.
- Actively participate in product discovery, feasibility assessment, and solution shaping.
- Challenge assumptions with data, prototypes, and technical insight with a focus of facts over opinions.
- Maintain a deep understanding of the business, priorities, and business strategy and in turn interpret that strategy into technology solutions.
Requirements
Prefer 6+ years experience leading a Product technology team
Proven success leading product teams in continuous discovery and delivery
Strong system design and architecture expertise in modern cloud-native environments
Deep understanding of DevOps, SRE, and secure-by-design principles
Demonstrated ability to coach senior engineers and scale teams
Qualifications
Bachelor’s degree preferably in computer science or related field or equivalent work experience in the Product Operating Model
Skills
Strong Salesforce Service Cloud experience in an enterprise environment
Advanced hands-on Salesforce development skills (Apex, LWC, Flows/automation)
Experience building Salesforce functionality that relies on external APIs and event-driven/asynchronous processing
Knowledge of Salesforce security and access controls for internal users and integrations
Comfortable operating as a senior engineer within a cross-functional product team
Benefits
Medical, dental, vision and retirement benefits
Pay
$55.81/hour - $87.20/hour
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