Lead Product Designer (Contract to Hire)

Role Summary

Lob is entering a pivotal new chapter, and we are seeking a visionary Lead Product Designer to scale our product. In this role, you will do more than design features; you will design the systems and UX philosophies that elevate our design org. This is a unique opportunity to take a successful, established company and reimagine its design language for the AI era. You will have the autonomy to challenge old assumptions, and the startup environment to design high-impact features yourself.

Key Responsibilities

• Leverage best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows.
• Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product.
• Rename Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time.
• Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility.
• Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency.
• Explore AI-first interfaces, including non-linear workflows and proactive system interactions.
• Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards.
• Ensure design system components are accessible, tokenized, and modular.

Qualifications

• Experience: 7+ years of product design experience, with at least 2 years in a leadership capacity.
• Systems Expert: A proven track record of building and scaling design systems.
• Portfolio: A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built.
• Mentorship History: Experience directly coaching other designers and helping them level up their visual and strategic skills.

Hourly Rate

$85 - $100/hour

Company Information

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

Our Commitment to Diversity

We are an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Awards

• #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
• BuiltIn Best Remote Midsize Companies to Work For in 2024
• BuiltIn Best Midsize Companies to Work For 2022