Director-Surveillance

Essential Functions and Responsibilities

• Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
• Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
• Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
• Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
• Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
• Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment
• Develop and implement staffing plans to provide appropriate labor to meet guest service and operational expectations
• Monitor departments in-person and via surveillance technology to proactively identify potential risks of theft, gaming violations, or irregularities
• Audit departmental strategies, policies, and procedures to safeguard the company from identified risks
• Stay current on new surveillance technology and emerging gaming cheats or fraudulent practices
• Research, review, demo, select, and implement new equipment as necessary to maintain department effectiveness and compliance
• Utilize approved equipment to identify, record, document, and report illegal and unusual activities throughout gaming, non-gaming, and back-of-house areas
• Report all illegal and unusual activities to appropriate authorities promptly
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 5 years of surveillance experience; includes leadership or progressive responsibility in gaming surveillance operations required
• Demonstrated success in leading large teams, multi-unit operations, or high-impact projects
• Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
• Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs
• Proven ability to build and maintain inclusive, collaborative, and high-performance work environments
• Skilled in budget management, workforce planning, and process optimization
• Thorough knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes
• Curent knowledge of surveillance technology and gaming cheat detection methods
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms