Director of Surveillance

Responsibilities

• Direct and oversee all surveillance department operations and personnel.
• Recruit, train, mentor, and evaluate surveillance staff.
• Develop departmental goals, policies, procedures, and performance standards.
• Create staffing schedules and manage departmental budgets.
• Foster a culture of integrity, accountability, and professionalism.
• Ensure continuous monitoring of all gaming areas, cash handling locations, and other critical casino operations.
• Oversee the use and maintenance of surveillance technologies, including CCTV, digital recording systems, and analytics tools.
• Ensure proper documentation and retention of surveillance records in accordance with regulatory requirements.
• Review surveillance coverage plans and identify operational vulnerabilities.
• Direct investigations involving theft, fraud, cheating, policy violations, employee misconduct, and suspicious activities.
• Cook up with Security, Human Resources, Audit, Compliance, and Gaming Operations departments during investigations.
• Analyze incidents and develop recommendations to reduce operational risk.
• Prepare detailed investigative reports and case documentation.
• Ensure compliance with all local, state, tribal, and federal gaming regulations.
• Serve as a primary liaison with gaming regulatory agencies and law enforcement.
• Maintain surveillance operating procedures consistent with gaming commission requirements.
• Support regulatory audits and inspections.
• Evaluate, recommend, and implement new surveillance technologies.
• Manage surveillance system upgrades, maintenance, and vendor relationships.
• Ensure system functionality, reliability, and cybersecurity controls.
• Monitor trends related to fraud, loss prevention, and operational risks.
• Generate and present reports to executive leadership.
• Use surveillance data and analytics to improve security and operational effectiveness.
• Develop key performance indicators (KPIs) for department performance.

Qualifications

• A bachelor's degree in a related field or the equivalent years of experience required.
• Minimum of five to seven years’ experience in security/law enforcement and investigations with at least five years supervisory/management capacity preferred.
• Command level supervisory experience (administration, organization, leadership, and investigatory skills) in Law Enforcement, Criminal Justice, or Regulatory Compliance or related industry experience preferred.
• Experience with and a working knowledge of casino surveillance operations is preferred.
• Must have proven business, financial, budgetary and project management skills.
• Must possess excellent verbal and written communication skills.
• Must be able to prioritize, direct, and monitor multiple tasks and assignments.
• Ability to quickly identify or anticipate potential problems and recommend solutions for variables that can impact property operations.
• Ability to analyze problems and apply logical/cost effective solutions.
• Must have the ability to work in highly regulated environment and possess the ability to develop outstanding relationships with peers, senior management, and regulators.
• Some travel may be required.
• Fluent on Microsoft Office software products.