Director, Student Support and Military Connected Success
Military Connected Student Success Strategy
Leads institutional initiatives that support the recruitment, transition, persistence, engagement, and graduation of military connected students.
Develops and implements support strategies responsive to adult learners, transfer students, commuters, online learners, students balancing work and family responsibilities, and students transitioning from military service to higher education.
Cultivates a welcoming and connected campus environment for military affiliated students through programming, outreach, peer engagement, and student support initiatives.
PARTNERS WITH ENROLLMENT MANAGEMENT TO SUPPORT MILITARY CONNECTED RECRUITMENT STRATEGIES, TRANSFER PATHWAYS, RE-ENROLLMENT EFFORTS, AND OUTREACH INITIATIVES.
COLLABORATES WITH ACADEMIC ADVISING UNITS, COLLEGES, SCHOOLS, AND THE REGISTRAR TO STRENGTHEN DEGREE PROGRESS SUPPORT, TRANSFER CREDIT EVALUATION, PRIOR LEARNING RECOGNITION, AND PATHWAYS TO DEGREE COMPLETION.
Student Support and Institutional Navigation
Assists students in navigating university systems, policies, resources, and processes impacting academic progress and student success.
SUPPORTS COORDINATED EFFORTS THAT REDUCE BARRIERS RELATED TO ENROLLMENT, REGISTRATION, FINANCIAL CHALLENGES, TRANSITION CONCERNS, AND STUDENT ENGAGEMENT.
PARTNERS CLOSER WITH THE TEMPLE UNIVERSITY CARE TEAM, ACADEMIC SUPPORT OFFICES, AND THE TEMPLE UNIVERSITY ESSENTIAL NEEDS HUB TO ENSURE STUDENTS ARE CONNECTED TO APPROPRIATE RESOURCES AND SUPPORT SERVICES.
COLLABORATES WITH STUDENT AFFAIRS AND ACADEMIC AFFAIRS PARTNERS TO STRENGTHEN COORDINATED STUDENT SUPPORT EFFORTS ACROSS THE UNIVERSITY.
Strategic Partnerships and Institutional Collaboration
SERVES AS A DIVISIONAL LEAD ON MILITARY CONNECTED STUDENT SUCCESS INITIATIVES AND COLLABORATES REGULARLY WITH SENIOR UNIVERSITY LEADERSHIP, ENROLLMENT MANAGEMENT, UNDERGRADUATE STUDIES, INSTITUTIONAL RESEARCH, AND CAMPUS PARTNERS.
DEVELOPS PARTNERSHIPS WITH MILITARY EDUCATION PARTNERS, VETERAN SERVICE ORGANIZATIONS, ALUMNI, EMPLOYERS, AND COMMUNITY ORGANIZATIONS THAT SUPPORT STUDENT SUCCESS AND CAREER READINESS.
REPRESENTS TEMPLE UNIVERSITY IN LOCAL, REGIONAL, AND NATIONAL CONVERSATIONS RELATED TO MILITARY CONNECTED STUDENT SUCCESS AND STUDENT SUPPORT INITIATIVES.
COMPLIANCE AND OPERATIONS
PROVIDES OVERSIGHT AND COORDINATION RELATED TO MILITARY EDUCATIONAL BENEFITS AND INSTITUTIONAL COMPLIANCE WITH APPLICABLE FEDERAL, STATE, AND UNIVERSITY REGULATIONS.
PARTNERS WITH UNIVERSITY STAKEHOLDERS TO MAINTAIN ACCURATE CERTIFICATION PROCESSES, REPORTING STANDARDS, AND AUDIT READINESS ASSOCIATED WITH MILITARY EDUCATIONAL BENEFITS.
COORDINATES COMMUNICATIONS AND EDUCATIONAL MATERIALS RELATED TO MILITARY CONNECTED STUDENT SUPPORT SERVICES AND PROCESSES.
SUPPORTS OPERATIONAL PLANNING, ASSESSMENT EFFORTS, REPORTING PROCESSES, AND CONTINUOUS IMPROVEMENT INITIATIVES.
Data, Assessment, and Strategic Initiatives
DEVELOPS AND MONITORS KEY PERFORMANCE INDICATORS RELATED TO MILITARY CONNECTED STUDENT PERSISTENCE, RETENTION, ENGAGEMENT, GRADUATION OUTCOMES, AND UTILIZATION OF SUPPORT SERVICES.
USES STUDENT FEEDBACK, INSTITUTIONAL DATA, AND NATIONAL BEST PRACTICES TO RECOMMEND IMPROVEMENTS AND INFORM DECISION MAKING.
PREPARES REPORTS AND STRATEGIC RECOMMENDATIONS FOR DIVISIONAL AND UNIVERSITY LEADERSHIP.
BENCHMARKS INSTITUTIONAL PRACTICES AGAINST PEER AND ASPIRATIONAL INSTITUTIONS TO IDENTIFY OPPORTUNITIES FOR GROWTH AND IMPROVEMENT.
Supervision and Administrative Responsibilities
SUPERVISES PROFESSIONAL STAFF, GRADUATE EXTERNATS, STUDENT EMPLOYEES, OR INTERNALS AS ASSIGNED.
MANAGES BUDGETS, ADMINISTRATIVE PROCESSES, AND COMMUNICATIONS RELATED TO ASSIGNED INITIATIVES AND PROGRAMS.