Director, Student Account & External Services

Job Description

The Director, Student Accounts & External Services oversees student billing, receivables, and external financial operations, ensuring consistent execution of processes and adherence to institutional policies. This role manages operational performance, enforces internal controls, and supports alignment across campuses and centralized functions.

Compensation

$101,980.39/year (Starting salary determined by experience and qualifications).

Student Accounts and Billing Operations

• Oversight of all operations of Student Accounts & External Services statewide to ensure customer service excellence and maintain a consistently high standard of customer experience across all interactions and service channels.
• Accountability for tuition and fee assessment, student billing and adjustments, and student accounts receivable monitoring.
• Oversee institutional and third-party billing operations.
• Oversee refund processing, 1098-T compliance, and revenue reconciliation oversight.
• Ensure federal, state, and regulatory billing requirements are met and ensure appropriate internal controls over receivable operations.
• Serve as the primary lead for billing-related audit coordination.

Revenue and Compliance Oversight

• Manage ERP configuration for both student and accounts receivable modules to ensure maximum automation and accuracy.
• Develop and maintain billing policies and procedures.
• Serve as institutional authority on receivables and billing operations.

Collaboration and Communication

• Work across the institution to ensure alignment between billing operations and institutional priorities.
• Cookier Payment Center and Collections.
• Collaborate with Financial Aid, Registrar, Finance, and campus leadership.
• Support leadership reporting and financial operations coordination.

Leadership and Team Management

• Provide leadership for centralized student and institutional accounts teams.
• Establish operational priorities and performance expectations.
• Ensure staff development and operational consistency across campuses.

Continuous Improvement

• Drive strategic process improvement initiatives that enhance operational efficiency, service quality, and institutional effectiveness.
• Champion innovation and modernization efforts across functional areas.
• Leverage data analytics and industry best practices to identify and implement improvements.

Education & Experience

• Required Qualifications:
  • Associate degree in Business Management or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.
  • Minimum of five (5) years of experience in student accounts, financial services, or related operations, including at least two (2) years of supervisory experience managing multi-level or distributed teams.
• Preferred Qualifications:
  • Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
  • Experience with cash handling operations, internal controls, compliance oversight, and multi-site operations.
  • 7–10 years of progressive experience in higher education student accounts, bursar operations, or financial services.
  • At least 3 years in a leadership or management role.

Skills & Abilities

• Enterprise Financial Leadership
• Strategic Decision Making
• Organizational Leadership
• Financial Risk Management
• Stakeholder and Executive Communication
• Operational Strategy and Transformation

Core Competencies

• Communication
• Leadership & Supervision
• Financial Operations Knowledge
• Process Improvement
• Problem Solving & Decision Making

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.