Director, Strategy and Change

Job Summary

The Director of Technology Strategy, Change & Communications is a senior leadership role responsible for shaping, translating, and enabling execution of enterprise technology strategy through disciplined planning, effective change management, and clear communications.

Position Responsibilities

• Partner with the Head of Technology Strategy & Transformation to support definition, refinement, and operationalization of multi-year technology strategy aligned to enterprise objectives.
• Translate strategic priorities into actionable roadmaps, initiatives, measures, and targets that can be executed across Technology.
• Lead or support annual and multi-year technology planning processes, including strategy refreshes, objective setting, and initiative prioritization.
• Develop executive-ready materials (one-pagers, decks, narratives) to communicate strategy, progress, and trade-offs to the CTO, ELT, and business leaders.
• Ensure strategic plans are grounded in execution realities, financial constraints, and resourcing capacity.
• Design and lead the change management approach for Technology initiatives, transformations, and operating model shifts in partnership with the Head of Technology Strategy & Transformation.
• Ensure consistent application of change practices across programs, including stakeholder analysis, impact assessments, readiness planning, and adoption tracking.
• Partner closely with PMO, Product, Platform, and Engineering leaders to embed change management into delivery rather than treating it as a standalone activity.
• Monitor change saturation and organizational readiness, escalating risks and recommending mitigation actions.
• Establish mechanisms to measure adoption, realization of intended outcomes, and employee experience impact.
• Own and execute the Technology communications strategy, ensuring consistent, clear, and compelling messaging aligned to strategic priorities.
• Draft and deliver communications for executives, leaders, and the broader Technology organization, including strategy updates, transformation milestones, operating model changes, and cultural initiatives.
• Prepare leadership talking points, Q&A, and narratives for forums such as ELT, town halls, and leadership meetings.
• Ensure communications reinforce Technology vision, priorities, and a strong “one team” culture.
• Persistently align strategic priorities across governance forums and Rhythms of the Business (ROBs).
• Contribute to the maturation of Technology operating disciplines, including prioritization, portfolio transparency, and execution accountability.
• Lead and develop a team supporting strategy, change, and communications capabilities, aligned to the broader Strategy & Transformation organization.
• Set clear expectations, development goals, and performance standards for team members.
• Foster a culture of ownership, transparency, and proactive problem-solving.

Qualifications

• DEGREE TYPE: Bachelor's Degree
• FIELD(S) OF STUDY: Business, Technology, Psychology or a related Field.
• MBA: A plus
• Experience: Bachelor’s degree in Technology, Business, or a related field; Masters Degree a plus
• 10+ years of experience in technology strategy, transformation, change management, or related leadership roles within large, complex organizations.
• Proven experience translating strategy into executable plans and measurable outcomes.
• Demonstrated expertise in organizational change management and large-scale transformation delivery.
• Exceptional executive communication skills, including written, verbal, and presentation capabilities.
• Experience operating in enterprise technology environments with multiple platforms, products, and delivery teams.

Competencies & Skills

• Experience partnering with C-suite or senior executive leaders through a strategy or transformation function.
• Background in portfolio management, PMO, or technology business operations.
• Strong financial and business acumen, including understanding of CapEx/OpEx dynamics.
• Ability to influence without authority and operate effectively in matrixed environments.
• Comfort operating in ambiguity while creating clarity for stakeholders.
• Strategic and systems-oriented thinker with a bias for execution.
• Trusted advisor who operates with credibility and sound judgment.
• Clear, concise communicator capable of simplifying complex topics.
• Effective change leader who brings structure, empathy, and discipline to transformation work.
• Highly organized, outcomes-oriented, and collaborative.

About NCLh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.