Director Strategic Accounts

The Director of Strategic Accounts is responsible for developing, managing, and expanding executive-level relationships with US Integrated Delivery Networks (IDNs), health systems, and specialty provider networks across the United States. Representing both Natus Sensory Businesses, Otometrics and Newborn Care, this individual will partner with healthcare organizations seeking to improve clinical outcomes, operational efficiency, and standardization across their care environments.

About the role

• Develop and manage strategic relationships with large IDNs, health systems, and regional or national provider networks.
• Identify opportunities to drive standardization, operational efficiencies, and improved clinical outcomes through Otometrics and Natus Sensory Newborn Care solutions.
• Engage executive, clinical, procurement, and operational stakeholders to understand organizational priorities and align solutions to customer needs.
• Serve as a trusted advisor to customers and a voice of the customer internally, providing market insights and feedback to Product Management, R&D, and Operations.
• Collaborate with cross-functional teams to develop and execute strategic account plans that support long-term growth and customer success.
• Partner with regional sales teams to ensure effective execution of national and enterprise initiatives.
• Maintain a strong understanding of healthcare market trends, consolidation activity, and competitive dynamics.

Responsibilities

• Develop and manage strategic relationships with large IDNs, health systems, and regional or national provider networks.
• Identify opportunities to drive standardization, operational efficiencies, and improved clinical outcomes through Otometrics and Natus Sensory Newborn Care solutions.
• Engage executive, clinical, procurement, and operational stakeholders to understand organizational priorities and align solutions to customer needs.
• Serve as a trusted advisor to customers and a voice of the customer internally, providing market insights and feedback to Product Management, R&D, and Operations.
• Collaborate with cross-functional teams to develop and execute strategic account plans that support long-term growth and customer success.
• Partner with regional sales teams to ensure effective execution of national and enterprise initiatives.
• Maintain a strong understanding of healthcare market trends, consolidation activity, and competitive dynamics.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in healthcare, medical device, or strategic account sales.
• Demonstrated success selling to IDNs, health systems, physician networks, or other complex healthcare organizations.
• Experience managing executive-level relationships and navigating multi-stakeholder sales processes.
• Strong business acumen, communication, negotiation, and presentation skills.
• Proven ability to work effectively across sales, product, operations, and leadership teams.
• Experience in audiology, hearing healthcare, newborn care, diagnostics, or related healthcare markets preferred.
• Willingness to travel as needed to support customer and business objectives.

Success Measures

• Growth of strategic IDN and provider network partnerships.
• Achievement of revenue and strategic account objectives.
• Expansion of enterprise standardization initiatives.
• Executive stakeholder engagement and customer satisfaction.
• Contribution to product innovation through customer and market insights.

Pay

The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

Benefits

• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits, Life Insurance Benefits
• Tuition reimbursement and more!

What We Offer!

Join Natus Sensory today. Confidence in every Sense. Natus is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.