Director, Strategic Accounts

What You Will Be Doing

The position of Director of Strategic Accounts is responsible for growing and/or developing new business relationships and serving as the first level of support to existing clients. The Director of Strategic Accounts serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities.

• Works any day-to-day project leadership activities including collaborating with clients, account managers, and production teams during the planning and execution phases of each project.
• Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Creatively problem solve to improve current and new business development strategies.
• Aid in new business development (proposal development, meetings, and presentations).
• Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
• Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
• Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
• Aid in creating and monitoring adherence to project plans/budgets.
• Consistently qualify, generate, and execute on opportunities in coordination with Sales Management.
• Maintain and update sales progress reports according to agreed timeframes.
• Complete all aspects of the sales cycle (proposal through closure of sales).
• Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow.
• Maintain a strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
• Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
• Provide support to senior team members and perform other special projects or duties as required.

Who We Are Looking For

• Minimum Bachelor’s degree
• Minimum 2-5 years of experience in account management or the legal industry
• Strong understanding of the legal industry, including eDiscovery and all phases of the EDRM
• Understanding of legal document review processes preferred
• Excellent problem solving and analytical skills
• Prior experience in managing complex projects a plus
• Excellent planning, organizational, and communication skills
• Excellent written and verbal communication skills in English
• Independent, self-motivated, results-oriented, and dynamic
• Ability to work under tight deadlines and with geographically dispersed teams
• Excellent interpersonal and relationship building skills

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you!

Why TransPerfect

• For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged.
• In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization.
• From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
• We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• You even get your birthday off because let's face it, we're stoked that you were born.
• TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law