Director, Account Management

We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business.

About the role

As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences.

What You’ll Do

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
• Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
• Own and drive client renewals, retention, and net retention targets
• Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
• Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
• Lead regular Executive Business Reviews and strategic check-ins
• Champion customer feedback, synthesizing insights to inform product development and innovation
• Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
• Drive feature adoption, enablement, and ongoing education for clients
• Represent Absorb at industry events and client engagements

What You’ll Bring

• 6+ years of leadership in mid-market/enterprise SaaS account management
• Proven experience managing complex accounts in North America
• Exceptional communication, relationship-building, and consultative skills
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities
• High intellectual curiosity, and thrive in a fast-paced, remote-first environment
• Strong leadership and mentoring abilities
• Passionate about customer success and continual learning

Technologies We Use

• Absorb LMS
• Salesforce
• Gainsight
• Zendesk
• Calendly
• Zoom
• Teams
• Adobe Acrobat
• Co-Pilot/ Claude

What We Offer

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation.

Our Values

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

AI at Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI-first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

Equal Opportunity Employer

Absorb Software is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs.