Director, Account Management

About Choice Digital

Choice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.

Why Join Choice Digital

• Proven growth: You'll join a profitable company serving 300+ clients and rapidly expanding into new markets.
• Real impact: Your work will directly transform how money moves, solving inefficiencies that frustrate both businesses and customers.
• Culture of confidence: Enjoy a collaborative, casual environment where we balance autonomy with accountability.
• Future-focused: Help shape a rapidly evolving category – we’re not just part of the change, we’re leading it.

Our Core Values

• Relentless Ownership: We take responsibility end to end. If it is ours, we own it until the outcome is achieved.
• Find the Right Way Forward: When the work matters, we focus on solutions. We don’t get stuck on obstacles or default to “no.” If something aligns with our vision and improves outcomes for clients or recipients, we ask how to make it happen.
• Lead with Integrity: We act in ways that make us worthy of trust from clients, consumers, and each other. We do not trade trust for speed, convenience, or short-term economics.

Position Overview

The Director, Account Management is responsible for leading Choice Digital’s Account Management organization and ensuring the successful delivery of client outcomes across our portfolio of enterprise clients. In this role, you’ll provide day-to-day leadership for the Account Management team while partnering closely with Sales, Product, Payment Operations, Customer Support, and Executive Leadership to ensure our clients achieve their business objectives. You’ll lead strategic account planning, support executive-level client relationships, manage escalations, and build scalable processes that deliver an exceptional client experience. This is a hands-on leadership role for someone who enjoys coaching teams, solving complex client challenges, and driving operational excellence in a fast-growing fintech environment. This is a full-time, in-office position.

Key Responsibilities

• Team Leadership: Lead, coach, and develop the Account Management team, providing day-to-day direction and leadership. Establish performance expectations, development plans, and accountability across the team. Conduct regular account reviews, one-on-ones, and performance discussions. Support hiring, onboarding, and career development of Account Managers. Foster a culture centered around client advocacy, ownership, and operational excellence.
• Client Success & Strategic Account Management: Partner with Account Managers to develop strategic account plans for key clients. Monitor overall client health and proactively identify risks, opportunities, and engagement strategies. Support client retention, renewals, and expansion opportunities in partnership with Client Development. Serve as an executive sponsor for select strategic client relationships.
• Escalation & Cross-Functional Leadership: Serve as the senior escalation point for complex client issues. Coordinate cross-functional efforts across Product, Payment Operations, Customer Support, Finance, and Compliance to resolve client challenges. Advocate for client priorities while balancing operational and business objectives. Ensure Account Management remains informed of product updates, operational changes, and strategic company initiatives.
• Operational Excellence: Develop and improve Account Management processes, playbooks, and best practices. Monitor client health metrics, operational KPIs, and team performance. Drive consistency across account planning, QBRs, executive communications, and client engagement. Identify opportunities to improve scalability, efficiency, and overall client experience.

Required

• 7+ years of experience in Account Management, Customer Success, Client Services, or related client-facing roles.
• 3+ years of people leadership experience managing client-facing teams.
• Experience working with enterprise clients in SaaS, Fintech, Payments, Utilities, or technology-enabled services.
• Proven ability to lead executive-level client relationships and manage complex escalations.
• Strong leadership, communication, and organizational skills.
• Experience partnering cross-functionally across Product, Operations, Support, and Sales organizations.
• Demonstrated ability to build scalable client success processes and develop high-performing teams.
• Strong strategic thinking, problem-solving, and decision-making skills.

Paid

Competitive annual compensation range of $130,000 to $160,000. Annual bonus linked to company success and your personal performance. Equity offerings through stock options. 401(k) retirement savings match (up to 4%).

Benefits

• Flexible PTO policy.
• Company paid holidays.
• Medical, Dental, Vision, and Life Insurance.

Pay

In compliance with Colorado state law, pay for this position is anticipated to be between $130,000 and $160,000. Actual offers will be based on the applicant’s skills, experience, and education. While the anticipated deadline is anticipated to be September 7th, 2026, you are encouraged to submit your application as we may still consider qualified candidates beyond this date.

Equal Opportunity Employer

Choice Digital is an equal opportunity employer.